"Humilating, disrespected and unvalued."

About: Royal Manchester Children's Hospital

What I liked

I liked the nurse that cam on the night shift she was kind and caring and kept regular observations on my son.

What could be improved

The consultant was plain rude. He had no intentions of listening to me and my concerns regarding my son. He had made his mind up and that was that. They also need tighter controls on paperwork regarding patients as I was sent away with another patients prescription got all the way up to pharmacy to be told it was for a girl not a boy. I wouldn't mind I had queried the medication on the script as I thought it should have been different and the nurse reasurred me the consultant had written it and it would definitely be correct.

Anything else?

I wouldn't like to say the hospital is overall rubbish cause it isn't. My son has had surgery and an investigative operation here and the experience was totally different. I do genuinely feel it was the ward/consultant that made the experience nothing short of terrible. He was condescending and arrogant. As said this is one person out of many that work there.

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Responses

Response from Royal Manchester Children's Hospital

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

Response from Eve Koutidou, Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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