"Disinterested under occupied staff in a public..."

About: Royal Derby Hospital

What I liked

Clean and modern for UK

What could be improved

Over staffed admin areas with two desks of 2 employees doing the same thing. Production line impersonal ante natal scanning with little to no interaction from disinterested sonographer. With a bit more professionalism and enthusiasm they could make the experience twice as good. The facilities are fine (apart from too few chairs), but the general lack of time keeping is all pervasive.

Story from NHS Choices

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Responses

Response from Royal Derby Hospital

Thank you for taking the time to leave us feedback regarding the care you experienced whilst at the Royal Derby Hospital. At Derby Hospitals, our aim is to ‘Take Pride in Caring’, but we appreciate that there may be areas where we can improve our quality of service. Feedback is always helpful to facilitate such improvements and so if you would like us to look in to this matter further, please contact our PALS team on freephone 0800 783 7691.

J.Roberts, Communications

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