"Made to feel good and at ease"

About: Royal Bolton Hospital

What I liked

was that the nursing staff and doctors on the wards, although over- worked, were very professional, caring, courteous, helpful and smiling.

I was also treated very well in A & E and the staff just the same, even though over- worked at times, were very professional, caring, courteous, helpful and smiling.

What could be improved

More nursing staff and doctors on the wards -

Also no moving patients from ward to ward, late at night, say after 22.00-22.30 hrs.

Anything else?

I was treated promptly at each stage during my time in Accident and Emergency. The staff were courteous, friendly and professional.

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Responses

Response from Royal Bolton Hospital

We're one of the busiest hospitals in the area and our staff are therefore also kept very busy, so it's good to hear that you pleased with the way they treated you. With regard to late ward moves, this is something we're looking into to improve. Thank you for taking the time to post your comments, it is appreciated.

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