"Very impressed with service offered and received..."

About: St James's University Hospital

What I liked

It was New Year's Eve and staff were coping with some very difficult and abusive patients. They were calm and efficient. Also they kept me informed about timings and discussed all tests in advance. I reported a blocked toilet in the dept and they dealt with it immediately. All staff, including ambulance, nursing, doctors, porters and security were friendly, helpful and respectful.

What could be improved

Waiting in drafty corridor outside x-ray room was uncomfortable.

Story from NHS Choices

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Responses

Response from Becky Riffel, NHS Leeds

Thank you for taking the time to share your experience on Patient Opinion. I was pleased to hear that you had a positive experience at the hospital, and that the staff who treated you were so calm and efficient, as well as friendly and helpful.

I will make sure that I pass on your cmpliments to the Patient Experience Manager at the hospital.

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