"Partners lack of an explanation of treatments or diagnosis"

About: Tameside General Hospital / Accident and emergency Tameside General Hospital / General medicine

(as a relative),

My partner had lower back and stomach pains and had seen the 'Go to Doc' service who provided 3 days worth of antibiotics for urinary infection and advised to see GP.

After some struggling to get in to see her GP came out with painkillers and none the wiser to what the problem could be even though the GP said it could be appendix, ectopic pregnancy or a number of things and advised to seek further help if pain doesn't clear.

I ended up taking my partner to A&E at 5am in the morning and after bloods took was told it was a urinary infection. She was put on an antibiotic drip and told that should clear it. Minutes later she started shivering and was still in pain. The doctor then gave her some pethidine that eased the pain, sent for an x-ray and said he would keep her in for observation. She was moved to the Medical Assessment Unit and again placed on a drip but 60 hours later and after having ultrasound scan and bloods she still hasn't been told what is wrong with her or what the treatments are for. And to make matters worse the woman making the beds has told her she's going to have a transfusion and dialysis.

The nurses say they don't know what's happening and the times I've phoned for an update has been a joke, I get put through but the phone justs rings for ages with no answer. So as it stands we are left with my partner having no idea what's wrong, all of us worrying and thinking maybe we should have gone to Manchester Royal Infirmary.

And also she wasn't asked about her dietry needs, she's vegetarian and this was only found out after 48 hours. And on a couple of occasions I saw some other patients due medication asking for it then not given any even though the nurses say they will deal with it. I think Tameside medical services in general need to improve their communication with patients as leaving them with no answers is disgraceful.

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Response from Philip Dylak, Director of Nursing, Tameside Hospital Foundation Trust

I am very sorry to read these comments. If you or your partner have concerns, which are not being resolved by ward staff, then please ask for the Matron to attend to discuss your concerns.

I am sorry that I cannot comment on your partners individual circumstances. I will also pass your comments on to the staff involved in the Medical Assessment Unit.

Best wishes

Philip Dylak

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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