"A deeply traumatic distressing experience for our..."
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by dignity for the elderly
What I liked
I liked nothing. Our Mother was admitted with a simple infection but was left unfed, unwashed, undressed and totally un-cared for. We are having to be at the hospital for 13 hours a day, fighting for each step of medical treatment and fighting a team of staff who have no desire to look after anyone with dementia.Since being there not once have they washed my Mother, we have taken on 100% of all of the care, we have been offered no real assistance. The most care and consideration has come from the lady who gives out the tea. If we were not there she would easily have died not only through the infection but also from starvation and gross dehydration. After complaining her charts were falsified to look as though they had been doing their job. Shame on all you staff! The treatment my mother has received has been tantamount to abuse and the so called care she has received in just pure neglect.
What could be improved
All levels of staff from consultants to nurses all need training in how to deal with dementia patients in a hospital setting. Ignorant, patronizing Doctors who have no interest in her as a human being and asking her questions not suitable for someone with dementia. What is more disturbing is that they take her answers as the truth! Nursing staff need to be taught to care and not just give filthy looks to relatives who complain about their lack of care and abandon the needs of those who require more than 5 minutes to feed.
Overall not one single person knows how to deal with dementia and as the future holds a rising dementia population I suggest NHS trusts and medical schools start to hand out the Ladybird book of key symptoms of dementia until they can implement proper training.
If we were not offering the level of family support for her care and fighting for the medical treatment she needs we are in no doubt that she would have died by now.