"My experience of administrative failings at Golden Jubilee"

About: Golden Jubilee National Hospital

(as the patient),

I was admitted to the Golden Jubilee and had a camera down my throat that morning. The doctors refused to discharge me until I had a swallow test. The day after admission, I went down to radiology and was told there had been no staff in the morning and the machine was now broken. The engineer did not arrive until the following afternoon and I was there until the day after that when a radiologist agreed to do the test in another lab.

I have no complaint about the nurses etc who acted courteously and professionally at all times. I am concerned with the fact I was left in overnight for 3 nights unnecessarily, that there was no "back up" in place, and the idea of using a slightly different machine in the same building came into play due to administrative failings. Are the machines regularly maintained? Had an anaesthetic machine broken would all operations be put off for three days?

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear sent291

Thank you for telling us your story about your experience at the Golden Jubilee.

We are always happy to receive feedback from our patients, whether good or bad. We are sorry to hear about your experience but thank you for raising the issue with us. We are looking into this in more detail and will come back to you with a more detailed response as soon as possible.

Thank you again for telling us your story.

Kind regards,

Christine

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Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear sent291

Thank you again for your feedback about your experience here at the Golden Jubilee National Hospital.

We have looked into this as best we can without having the specifics of your case. We acknowledge that it is not acceptable to be kept in hospital for three days when you do not need to be and apologise sincerely for any upset and inconvenience this may have caused you.

We are happy to investigate further, but to do so we would need you to contact us directly with the specifics of your case. If you would like us to do this, please contact me directly on 0141 951 5195 or email me at comms@gjnh.scot.nhs.uk.

Kind regards,

Christine

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