"Very disappointed that more cannot be done at this..."

About: Berwick Infirmary

What I liked

Consultant my daughter saw was really helpful and friendly.

Anything else?

Consultant said he could sort my daughters tongue-tie and would only take 5 minutes to do. We were sent home to await a call to inform us if the consultant could have the use of the theatre room in Berwick Infirmary. About one and a half hours later i received a call from the hospital to say that operations like this are not doing in this hospital on under 14's. This now means we will have to travel from Berwick to Newcastle RVI for another consultation and then on a later date for the operation to be done, this will mean we will travel roughly 300miles to have the operation done by the same consultant who was more than willing to do it there and then in the space of 5 minutes. We had our hopes up that this would have been sorted there and then only to be let down by some silly ruling!!

Will the nhs be giving me petrol money for these needless trips????

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Responses

Response from Berwick Infirmary

Thank you for your comments posted on this website concerning your daughter’s consultation and proposed operation at Berwick Infirmary.

The Trust was sorry to hear that you were given incorrect information concerning operations on children at Berwick Infirmary and would like to apologise for this. There are strict national and local guidelines on these procedures.

With regard to your mileage, may I advise you to seek advice from the Royal Victoria Infirmary concerning this as your appointments will be with the RVI which belongs to a different Trust?

Thank you for taking the time to write.

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