"I have been waiting for an operation since May 2011"

About: City Hospital campus / General surgery

(as the patient),

I have been waiting for an operation since May 2011. At that time I was told in clinic that they were being booked within the 18weeks limit. September came and when I phoned I was now told it would be scheduled for a date in mid December 2011 this date came and went and I was given a new date for the end of March 2012.

This time I got close, I have had my pre -op but on Sunday at 21.45 I was phoned to be told that my operation was off because of sickness. I have now been given a date for the end of April 2012 a total waiting time of 50 weeks, so far. Any time I have queried the delay I have been told that the cancer patients are given priority (acceptable) but my operation is from the result of cancer, although mine was 11 years ago.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for taking the time to share with us your feedback. Please could you contact our Complaints Team on 0800 183 0204 so we can investigate this further and provide you with a full response.

Update posted by springy (the patient)

Hi I picked up the response at lunchtime yesterday (fri) and despite phoning 5 times to the number offered and within the advertised office hours I was not answered.

Possibly they were sick, on holiday, asleep I don't know, but I have left a phone number for Monday and I will see what happens. I wish I could be more positive.... tbc

Response from Nottingham University Hospitals NHS Trust

Thank you for getting back in touch. I’ve contacted the complaints team this morning and they have assured me that they have tried to contact all those who left messages on Friday afternoon. If you have still not been contacted please call 0115 924 9924 extension 65412 or 62301. Alternatively please email pals@nuh.nhs.uk with your phone number and one of the team will contact you as soon as possible.

Update posted by springy (the patient)

OK, contact made, will wait and see what happens.