"Pleased with appointment for knee surgery"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

I haven’t got as far as my knee surgery yet, so can only comment on today’s appointment and the immediate few days after but…

The place is clean and friendly. The reception staff were helpful and very pleasant to deal with. I wasn’t kept waiting in very line for my appointment (about 10 minutes) and was apologised to when entering the room by the doctor. She too was very, very pleasant and made me feel at ease and explained everything very clearly and gave me the time to ask any questions.

Then reporting back to reception, everything was explained and as told I did receive a call the following day to arrange a further appointment and that too has since been made. So far so good, in fact I can’t fault it. Thank you.

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

Many Thanks for taking the time to leave feedback for the Shoulders, Knees & Feet Clinic.

Your comments have been shared with the team who are very pleased to hear the positive feedback and that this initial appointment went so well.

Wishing you a speedy recovery from your knee surgery.

Best Wishes,

The Sentinel Team.

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