"Not enough information about Sentinel's ear, nose and throat services"

About: Sentinel Healthcare Southwest Community Interest Company / Ear, nose and throat service

(as the patient),

No information about Sentinel until at main reception desk after that very good.

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC We are preparing to make a change

Firstly, we would like to thank you, for the time you have taken to provide this feedback. We were very pleased to learn that the service you received after was very good.

You will be interested to learn that it is our intention to run a Sentinel Awareness Campaign with all general practices across Devon, reminding them of the importance of explaining to patients the role that Sentinel plays in the referral process. It is perhaps not surprising for a doctor who is referring patients on a daily basis and who has been referring through Sentinel for many years, to assume that patients are aware and understand the Sentinel referral process, and sometimes forget to give patients a clear explanation of the process and pass on our information leaflet.

A timely reminder to all practices periodically we are sure will be very helpful to patients and practices and thank you again for raising our awareness to this problem.

Best Wishes,

The Sentinel Team.

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