"March 2012 Patients Meeting Ward B50 QMC"

About: Nottinghamshire Healthcare NHS Foundation Trust

(as a staff member),

Part of our work in the Involvement Team takes us out and about to gather feedback on wards. It's great to talk to patients families and staff directly about life on the ward. Involvement volunteers are playing an important role by listening to what people say and making sure it gets passed on to key people who can bring about change.

In our meeting, one patient thought that staff had too much paperwork to do and thought it would be good if staff could spend more time with patients but at the same time understood the need for this paperwork.

This has been raised before in a previous meeting and since this our voluntary services have placed 7 volunteers on the wards to support staff and patients.

Praise was given to staff from a patient, 'I have been here for three days and the service so far is first class and the teamwork is excellent'.

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Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust

Thank you for raising the issue of staff time/availability to spend with patients. It is one that has been raised before; we have to balance the duties we have with documentation and computer work and our face to face patient work in our available qualified staffing resourcing. Also we have experienced staff shortages through sickness and retirement recently, which we try to infill with agency or bank staff, but this does not always happen

I am working closely with the staff group with regard to time management and smart working, but as you have spotted we are still struggling.

I have been very pleased to see the volunteers on the ward and I do hope that once they feel ‘bedded in’ that they will make a real difference to your experience as a patient on B50.

I would like to say thank you to the patient who has had a positive experience during her short time on the ward, it is great for us to receive positive feedback; that we have got the approach right for that person.

Thanks to all patients and the involvement team for taking the time to post their comments on PO, all comments are invaluable to us in improving our service.


Helen Forrester

Ward Manager B50

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