"Very pleasant staff at Halewood walk-in"

About: Knowsley NHS Walk-in Centre, Halewood

(as a relative),

I was at the Halewood walk-in centre with my daughter, who was feeling unwell. Upon arrival at reception I was dealt with in a prompt and professional manner. The receptionist was pleasant and efficient. I was then asked to take a seat, and I was informed upon asking that I would wait approximately 20 mins for triage. I only had to wait 15 mins for triage, and again my daughter's case was processed very quickly.

I had barely sat down in the waiting area when we were summoned to see the nurse, Debbie. She made my little girl feel at ease and was very pleasant, polite and professional. The longest wait I had was for my daughter to produce a water sample. Once this was achieved, we returned to the nurse, who informed me that she at present has a viral infection and sore throat.

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Response from Kelly Owen, PALS, Knowsley Integrated Provider Services

Dear brave643,

Thank you so much for taking the time to leave comments following your daughter's attendance at Halewood Walk in Centre.

It is really helpful for us to know that our service is efficient and effective, we appreciate all the feedback we receive from our service users as these comments help us to make changes when necessary. I hope your daughter gets well soon.

I will ensure that the team at Halewood see your feedback.

Kind Regards,

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