"Caring, professional & efficient A&E dept..."

About: Lister Hospital

What I liked

I attended the A&E dept on Thurs 15th March 2012. I was there from about 7.45pm till 2pm the following day. The approx wait time to be seen was 2 and a half hours. Of course I was willing to wait as I knew I needed treatment but I was seen by a nurse within about 10 mins and then taken through to a Dr about 5 mins after that. I was immediately given pain relief and oxygen and had bloods taken and I felt the Dr listened closely to all I had to say. He explained everything he was going to do and in a relatively short time I had antibiotics and chest x- ray. Through the evening I had further tests and pain relief and a number of nebulisors.

Every single member of staff I came into contact with were professional, efficient and caring. At all times I felt reassured and was made as comfortable as possible. The dept , as expected, was extremely busy but the staff remained focused and always with a good sense of humour. The consultant I saw the next morning has given me more confidence that I will finally get a conclusion to my health problem as countless trips to my GP have so far been less than fruitful.

I would like to thank all the staff who cared for me in such a timely and efficient manner. I have used this dept many times in the past and sat and waited many hours but have always been treated and satisfied before I left. However this time my need was more urgent and I am very grateful for that being recognised and actioned.

What could be improved


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Response from Lister Hospital

We're so pleased to hear that everything went so well for you last Thursday. Visiting A&E can be a stressful time, so to learn that you felt that you were cared for professionally and effectively at every point during your time at the Lister is good to hear. We know our emergency department colleagues will be delighted to read your very kind words, which we will get to them quickly.

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