"A mixed experience"

About: Norfolk & Norwich University Hospital

What I liked

I was admitted and needed a section due to complications at 39 weeks. Care on Delivery Suite and Cley very good, staff lovely and efficient.

Community Midwives excellent and in particular my own named MW whom I saw everytime from 20 weeks inclucding home visits which were never no trouble.

What could be improved

Care post natally was terrible on Blakeney following section. I was left panicking and completely numb after being taken to the ward at 12.30-my partner was made to leave and I was numb feeling completely helpless, disorientated, baby on chest and left alone most of the time.

Meds were a complete joke-I had to ask everytime for my prescription meds and one day they only gave me 1 antibiotic out of 4 and no pain relief.

I felt most of the time staff were too busy and stretched to really take a interest and at times were condescending and I am a 2nd time Mum. Best help were student midwives who are a credit to UEA.

Anything else?

Very mixed experience-Shame 4 years ago it was a very good experience.

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Responses

Response from Norfolk & Norwich University Hospital

We are sorry to hear about your experience on Blakeney Ward. Your comments have been passed to our senior nurses and we would welcome the opportunity to talk to you in more detail so that we can provide a better service in future. Please feel free to contact our Patient Advice and Liaison Service at: pals@nnuh.nhs.uk