"Waiting on the phone for a long time to make an appointment with Sentinel"
About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team Sentinel Healthcare Southwest Community Interest Company Referral & Appointment Booking Team Plymouth PL6 5QZ
Posted by main167 (as ),
In my GP's explanation of referral, Sentinel was never mentioned at all. As I am new to the area and this is my first referral I had never heard of Sentinel.
When I managed to get through on the phone everything was handled to my satisfaction.
But it took three attempts at telephoning and waiting 5-10 mins in a queue before this happened. (Not sure that someone else - in full time work for example - would be able to manage that, and they don't even tell you where you are in the queue!).