"Time wasting"

About: Manchester Royal Eye Hospital

Anything else?

My partner and I visited the Emergency Eye Centre in March after my partner developed Iritis. It took 4 hours to be seen the first time and he was given some eye drops and asked to return in one week for an appointment at 15:00. Believe it or not the 4 hours we waited was a short amount of time compared to some. One elderly gentleman had been waiting 7 hours and had not even been offered anything to eat.

On the day of the appointment he waited three hours to be seen for a booked clinic appointment. How can that be possible? If the department is that busy or short staffed then don't arrange clinic appointments that they fail to keep. I hope to never deal with this department again.

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Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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