"An ordeal"

What could be improved

There was no staff to deal with the daily requirements of the patient that should be provided as a matter of course such as enabling patients to shower or even be taken to the toilet in a reasonable time. My mum had to wait 3 hours to be taken to the toilet and never once received a shower even though she asked she was told there were not enough staff. She had previously been in Tewkesbury hospital which was superb in comparison to Cirencester. Her condition definitely has gone backward as a result of this hospital.

Story from NHS Choices

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Response from Cirencester Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your experiences at Cirencester Hospital - Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk

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