"good care but discharge disgraseful"
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
What I liked
My father was taken to A and E at the weekend with a suspected mini stroke. The staff were excellent and the level of care was very good. He was then transferred to ward 22 for observation again the staff were of a very high standard and we were very happy with the level of care we received. On the Sunday we were informed at two pm that my father was well enough to go home. We would have to wait for the doctor to sign my fathers script before discharge. We were told that the doctor would be coming around soon. We were told on numerous occasions that the doctor was in fact on her way. We finally received the script at seven o clock that night. My father was in a emotionally frail state of mind and physically drained, this waiting caused both of my parents a great deal of unwarranted stress. The doctor did not even come in and see my father but sent an auxiliary nurse in with the script (a list of medication). We waited five hours for something which would in fact have taken a couple of seconds to complete. I realise that it was a weekend and staff will be short but feel it is very important that a procedure is put in place to prevent this situation happening again. That is without even mentioning the car parking charges!!
What could be improved