"The NHS at its best"

What I liked

I had to visit MIU on a Saturday with my distressed 9year old son who had injured his wrist at the skatepark. We were booked into the system quickly, compassionately and efficiently and were seen immediately by a professional, caring and reassuring ENP.

My son was very impressed;

"They were very kind to me and provided me with what I needed. They didn't get stressed with me and not everybody is kind to children like them. I thought they were really very good!"

What could be improved

Fortunately on this occasion we didn't need an x-ray but what a shame that if we had on a Saturday we would have had to go to an A and E too.

Anything else?

Please pass on our thanks to the MIU team and in particular the ENP who treated my son.

Story from NHS Choices

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Response from Sevenoaks Hospital

Hello, Thanks for taking the time to tell us about your visit. We're pleased your experience was a positive one. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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