"Experience in A&E with Mental health problems"

About: Birmingham and Solihull Mental Health NHS Foundation Trust / Liaison psychiatry

(as the patient),

I was taken to A&E by police officers following a suicide attempt, due to ongoing Mental health issues. I felt the staff there had little understanding and were very patronising. I also felt that their Psych liason person was really ignorant to my issues and had already made his mind up before coming to speak to me. The only person who really seemed interested in listening to me was the medical Dr, who obviously had no control over what the MH team decided.

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Responses

Response from Birmingham and Solihull Mental Health NHS Foundation Trust

Thank you for your comment.

We are sorry that you haven’t been satisfied with the service that has been provided. We take your feedback very seriously and will look into it to see how things can be improved in the future.

In the meantime if you would like to discuss this further please contact our customer relations team on 0800 953 0045 or by email at pals@bsmhft.nhs.uk