"Awful experience, not very helpful"

About: Darent Valley Hospital

What I liked

I visted a&e around 7.30am in the morning, at 8.00 i was told to go to the walk in centre, i had abdominal pain and feeling very sick, on seeing the doctor he told me cause i had this pain previously there was nothing he could do and to go and see my gp. No blood tests or anything was done. Went home as could not get a gp appointment, pain got worst over the day went to different a&e later in the day and i was diagonised with Appendicitis.Doctors here could not be bothered to do tests or look in to anything. It should not matter if i ahd this pain before they should have still looked in to why i was getting the pain!

What could be improved

More care from doctors...

Story from NHS Choices

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Response from Darent Valley Hospital

Dear Anonymous,

Please accept my sincere apologies for your experience in this hospital, which clearly fell below our normal standards. I would certainly want to investigate what went wrong. It will be difficult for me to investigate this issues without your details, but I appreciate you may not wish to share them on this website. If you wish to contact me personally, please do so using the contact details below. I would be very pleased to hear from you.

I do hope that your are now recovering and are pain free.

With best wishes,

Jenny Kay

Director of Nursing

01322 4286578


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