"excellent experience with Sentinel "

About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

My experience with the Sentinel referral booking team was excellent.

My doctor, great though he is! did not tell me anything about sentinel - he first said he would make the referral. It was the receptionist at the surgery who said 'Sentinel will contact you'.

I am afraid I have never heard of Sentinel and didn't know anything about it.

All I know now is that Sentinel is in charge of referring patients to their hospitals/consultant appointments.

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Responses

Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC We are preparing to make a change

Firstly, we would like to thank you, for the time you have taken to provide this feedback. We were very pleased to learn that the service you received from the Sentinel Referral Booking team was in your opinion excellent.

In relation to your personal experience at your doctor's surgery, we would like to try to address. If you would like to provide more details we could take this matter up directly with the practice concerned, we would suggest you should speak directly to Michelle Fogg (Sentinel Operations Manager) on 01752 437262.

You will be interested to learn that it is our intention to run a Sentinel Awareness Campaign with all general practices across Devon, reminding them of the importance of explaining to patients the role that Sentinel plays in the referral process. It is perhaps not surprising for a doctor who is referring patients on a daily basis and who has been referring through Sentinel for many years, to assume that patients are aware and understand the Sentinel referral process, and sometimes forget to give patients a clear explanation of the process.

A timely reminder to all practices periodically we are sure will be very helpful to patients and practices and thank you again for raising our awareness to this problem.

Best Wishes,

The Sentinel Team.

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