"I will have to wait until my daughter recovers..."

About: East Surrey Hospital

What I liked

The only thing i liked about the hospital it's near to my daughter home.

What could be improved

The A&E need to be looked at in details , my daughter went in with chest pains and a very low blood count she was put in a chair in the corner with a sailine drip in her arm for over 6-7 hours she was also told she needed a blood transfusion after all that waiting she was sent home and not given the blood,only with an appointment for an iron infusion 8 days later but unfortunately 4 days later she collasped and was rushed back to A&E of which time she was given blood, had she lived alone i perish the thought what could of happen. I have lost all faith and trust i had in that hospital.

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Responses

Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital. We strive to deliver excellent, accessible healthcare and we’re sorry that on this occasion it didn’t meet the high standards we require. We take all comments seriously and each comment is fed back to our management team.

The Emergency Department at East Surrey Hospital is undergoing a wide spread refurbishment, to support significant change in service delivery. When complete, the Emergency Department will be designed to support the provision of highly skilled and efficient care for our patients, this includes a designated Paediatric Department, streaming/assessment rooms, enhanced and expanded majors and minors areas along with a refurbished Clinical Decisions Unit.

Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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