"horrible"

About: Russells Hall Hospital

What could be improved

the hospital food! and make sure there is enough pillows and blankets for every bed.. when i was in, i had to give up my pillow to a poorly old lady which i didnt mind doing as they asked the nurse for a pillow and the nurse said we havent got any, so i kindly gave up my pillow for this old lady..

Anything else?

also i was put on a ward with an allegic reaction. i went in at 3.30pm and i was told i would have to stay for 6 hrs to be kept an eye on.. so at 9.30pm when i thought i was going to see a doctor and be let home, that didnt happen... he doctor finally came round at 11.30pm/midnight, expecting me to say say yeah im ok now i will go home, but i had a bad turn with my asthma, and ended up staying.. from 3.30pm til 11.30pm i saw 2 nurses, just to check my blood preesure.. no doctor what so ever!! disgusting

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to comment on your experience of our Accident and Emergency department. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are concerned by your comments. This is not the kind of experience we would want anyone to have as a patient in our care. We always strive to provide the highest standard of care and we are sorry if, on this occasion, our standards fell short of those we aim to provide.

We are sorry that you felt the food was disappointing when you were in hospital. We take the nutrition of our patients very seriously and we are committed to providing a healthy menu for both patients and visitors. We have made changes over the last 12 months to ensure patients in our clinical decisions unit have access to the same menus as the other wards. Our menus are continually reviewed by the catering department and dieticians to provide the best food possible to our patients.

Unfortunately it is not possible to cater for all tastes at all times but we do encourage our patients to give their feedback on any aspect of their care by talking to the ward staff, filling out a patient comment card or by contacting our Patient Advice and Liaison Service (PALS).

You have raised a number of issues and would ask you to contact the Patient Advice and Liaison Service (PALS) on free phone 0800 0730510 so that we can discuss them further.

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