"Unable to get through to the hospital by phone"
About: Royal National Throat, Nose & Ear Hospital / Audiological medicine Royal National Throat, Nose & Ear Hospital Audiological medicine WC1X 8DA Surrey PCT Surrey PCT Chertsey KT22 9AE
Posted by Lola 8 (as ),
As I am hearing impaired i cannot use rhe phone to make or query appointments so I have to get some one to do it for me. The number is usually engaged and if answered they are kept on hold for what seems like 20 minutes.
Is there an email contact addresss that can be used for appointments or an sms text way of communicating.. The whole procedure is very time consuming, expensive and frustrating.
I had an appointment this January and had to had a hearing test before I saw the consultant. i waited nearly an hour before I got my hearing test and I had taken time off work for my appointment - I was so stressed.