"A little disappointing"
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
What I liked
Though the clinics in Out Patients were very busy during my second visit, staff were helpful if asked. I did however have to wait an hour and a half over my appointment time and felt the resulting consultation was hurried. The doctor did not seem to know anything about me, had no time to read my notes so I left feeling very let down. There is too long a gap between seeing the doctor and getting any results even though all tests are done very quickly and all staff concerned with those were very caring and helpful.
What could be improved
Many patients were not able to hear their names being called and were worried that they had been missed out.It was very hot in the department and I could see no water dispensers anywhere. Perhaps a couple of those could be installed somewhere obvious.