"Unprofessional communication between office staff,..."

What I liked

I din't like any aspect of my visit.

What could be improved

The waiting area is disgusting. Drab, dingy and depressing

Anything else?

The waiting time was far too long. The consultation time far too short. One consultant was excellent and concluded immediately what the problem was but was not able to get a technician to do a barium test of my throat that day. I have an appointment in another 6 weeks. Disgusting procedure for the NHS.

Story from NHS Choices

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Response from Royal National Throat, Nose & Ear Hospital

Thank you for taking the time to provide feedback on your visit. We are sorry you weren’t happy with your experience at the hospital. We would encourage you to contact our Patient Advice and Liaison Service (PALS) to provide more information so we can look into this further. http://tinyurl.com/2ez9hks