"Excellent care and professionalism by all staff."

About: Westmorland General Hospital

What I liked

The level of care was exceptional from the moment I arrived (at the Day Surgical Unit for a minor operation) throughout may stay, treatment and departure precedure.

Staff were attentive, friendly, professional and everything about their performance, care and attitude was outstanding.

Both my Consultant and Surgen attended prior to the surgery, explained everything, explained the risks, the options that I could consider and they were both there for my discharge from hospital.

The theatre staff were very helpful, explained everything throughout the local anesthetic operation and the attention to detaiI was impressive.

I have nothing but admiration for the staff, their attitude and care.

Although I did wait 5 hours from arrival until my operation, I cannot complain as mine was a minor operation and more exhaustive/lengthy procedures took priority but at no time did I feel neglected nor unimportant to staff .

Staff really deserve praise, for theirs can be a demanding job.

From recent criticisms about the Morecambe Bay Trust I feel that that criticism can only be levelled at the management and administration.

I thank the care staff from the porter, the nurses, theatre staff, Surgen and Consultant for their kindest, care and attention.

What could be improved

A Receptionist at the Main Entrance would have been helpful.

Being unfamiliar with this hospital I did find the direction boards lacking in number but I did eventually find the Day Surgery Unit.

Also, during my visit to the unit, another day patient arrived at this unit looking for the Out Patients Department and nursing staff had to direct her.

This I think shows that there is a need for improved dirction boards/signs and at least a Receptionist at the Main Entrance needs to be considered.

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Response from Westmorland General Hospital

Many thanks for your comments, and w’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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