"Hope I don't have to go back."

About: Salisbury District Hospital

What could be improved

Basic care and compassion by the staff - I was shaken, upset and in pain folllowing a fall. Whilst I appreciate the need to prioritise patients in Aand E, even a smile or eye contcat from the staff would have helped reassure me whilst I waited.

Increased professionalism from some members of staff within the department - it appeared to me to be inappropriate for nurses to discuss the pronunciation of my name, details of the accident and the film 'The Hangover' within my earshot, whilst I was waiting (still shaken, upset and in pain) and without realising that I was there.

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Response from Salisbury District Hospital

We are sorry to hear that you did not feel you were well cared for during your recent visit to our Emergency Department.

Your comments have been passed onto the department as it is important that staff hear what our patients think about the service we provide. If you would like to discuss your experience with someone, please contact our Customer Care Team on 0800 374208.

We hope that you are following your recent fall.

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