"Service user invovlement on Ward B2, Bassetlaw Hospital"

(as a staff member),

Today i was asked by the ward activity co-ordinator to fill in at the last minute due to there being a space in the ward activity schedule. I opted to hold a discussion on service user invovlement on the ward, how we gain feedback and what we do with it.

Around 12 patients were present and I discussed the 6 monthly satisfaction questionaires on quality of environment and care, the trust feedback questionaires completed routinely during an inpatient stay, the patient opinion site including how to make postings, the service user involvment centres and partnership working with the ward (including attending the ward development days), the carer booklet and 'who can help me form' developed with service users and carers, community meetings and thankyou letters.

I discussed what we do with the feedback recieved, both positive and negative, and asked the patients to complete the 6 monthly indepth questionnaires as well as provide comments they would like to post on this site. The comments were written individually and i promised to post them on to this site today. The comments are detailed below as they were written.

"My stay was relaxing, calming and friendly atmosphere. feel much better for being in care. hope to go home to see my daughter"

"very satisfied with my treatment"

"feel like i'm getting better in a short space of time"

"i'd like to thank Stacey, Beth & Terrence for all the support they've given me while on B2"

"A very big thank you for the help and support i have had since being admitted. the nursing staff can always find time to help talk through any concerns i might have had"

"Simon and all the staff, your very kind and honest people who tell you what is happening in your care. Once you get in your recovery stage and get home you feel so much better. Thank you B2 crew for making my stay perfect"

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Responses

Response from Jo Horsley, Adult Mental Health Service Manager - Acute services, Nottinghamshire Healthcare NHS Trust

I'm really pleased you have enjoyed working on B2, enabling so many patients to have involvement and choice in the care they receive. The community meetings work really well on B2 and lots of changes and improvements are achieved as a result of comments made.

It's heart-warming to hear that patients find the ward a calm and relaxing environment as this is very important to aid recovery and staff work very hard to ensure the ward is a good place to be. ~

I will make sure all the staff are made aware of these positive comments and wish you well in your future challenges

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