"Didn't get promised scan from Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Cardiology (heart)

(as the patient),

Having been told to be there for 0930 hrs for a scan before seeing the doctor at 1000 hrs. This did not happen so I had to wait until 1000 hrs do nothing, did not have a scan which was what I was told by person on the phone.

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Responses

Response from Sentinel Healthcare

Thank you for your feedback.

Your comments have been shared with the Sentinel team.

We would be grateful if you could provide details of your name and NHS Number via confidential email to rachel.newport@nhs.net, if you are happy to do so, so that we can investigate this matter further for you.

Kind Regards.

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Response from Operational Support Manager, Sentinel Treatment Services, Sentinel Healthcare We have made a change

Dear road 209

Following the feedback of our patients we have investigated the delays patients were experiencing during their appointments. Some patients who attend the Cardiology clinic may require a Echo (Scan of the heart) before they see the consultant, these patients are requested to attend 30minutes prior to their appointment to enable the scan. In your case it would appear a scan was not requested, and therefore I apologise you were given the wrong information.

Following investigation of this we realised the current system allowed for this mistake to happen, and as such we have now changed our process. This information will not be passed onto Patients at time of booking, and if the servicer require the patient to attend 30mins early for a scan will confirm this in our confirmation letters. We hope that this change of process will be more efficient for patients coming through the Cardiology Service,

Thank you for your feedback.

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