"Absolutely appauling."

About: Ealing Hospital

Anything else?

After completing the form I sat in the "Urgent Care" waiting room for aproximately 3.5 hours. I went to speak to reception, and was told that my details had been lost and asked twice what time I had arrived.

The injury I had attended with was by this time past the point where clinical wound closure was possible so I left.

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Response from Ealing Hospital

Thank you for taking the time to give feedback on your experiences at our hospital.

We have passed your comments on to the relevant senior staff regarding your feedback. However, for us to be able to investigate in any detail, we would suggest that you might like to speak to our PALS (patient advice and liaison) team who can be contacted by calling 020 8321 6261 or emailing pals.service@wmuh.nhs.uk

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