"Overall, an extremely positive experience and very..."
About: Newcastle Dental Hospital Newcastle Dental Hospital Newcastle Upon Tyne NE2 4AZ
What I liked
The 5th year student who treated me was extremely helpful; she explained everything carefully, checking at each stage that I had understood and agreed with what she was proposing; she provided lots of useful tips and advice about maintaing oral health and she was friendly, putting me at my ease and providing an excellent service. I have not doubt that she will be a very good dentist, and have no hesitation in recommending Newcastle dental hospital to others.
What could be improved
The letters which are routinely sent out to patients could be improved - the language is rather impersonal and letters contain quite a lot of NHS style jargon, which are sometimes a bit dense ('conservation' for example puts me in mind of the work of English Heritage...) The impression it creates is unfortunate because once you get there, the staff are friendly and helpful but I imagine the letters could put people off.
I thought one of the clinicians was a little bit patronising - he asked me if I'd 'got my homework' which would have been fine for a child but didn't really strike the right tone for a middle aged woman!