"Absolutely impressed."

About: Leeds General Infirmary

What I liked

We went to the A & E on a referral from our GP. My husband has emphysema and had contracted a very bad chest infection and could not breathe properly. We arrived there by taxi and once I had handed in my husbands letter and paperwork to the receptionist, a porter wheeled him down to the clinic where he was seen within 5 minutes.

They decided to treat him immediately, and from then on the staff were absolutely fantastic. He was looked after exceptionally well., and at no time did we feel we were being left out of the treatment. They explained everything as they treated him and he was diagnosed with Pneumonia.

In the evening he was transferred to St. James Hospital.

I must say that he was really worried about going into hospital as there is so much bad publicity nowadays about hospital tretment that I had to write and tell you just how fantastic the LGI A & E staff were. We were very impressed.

What could be improved

Nothing.

Story from NHS Choices

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Responses

Response from Becky Riffel, NHS Leeds

Thank you for taking the time to share your experience on Patient Opinion. I was pleased to hear that you had such a positive experience at the hospital, and that you and your husband were looked after well by the A & E staff.

I will make sure that your comments are passed on to the Patient Experience manager at the hospital.

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