"Thank you for making my daughter better."
About: St Helier Hospital St Helier Hospital Carshalton SM5 1AA
What I liked
My daughter was on the ward of QMCH. The staff, particularly the nurses, work very hard to ensure that the children receive the best care and are supported during their stay in hospital. We are always involved in decisions about her care and staff take time to answer queries and explain procedures. We've been to many London and Surrey hospitals with our daughter and it is always a relief if we have to be admitted to come to QMCH, the nurses are very kind and supportive and when stressed about having a very sick child this makes an enormous difference. We feel that we are treated as a family not an NHS number.
The League of Friends volunteers are great and a trip to their tea shop is a fantastic treat after being on the ward. Their shop always seems to have what we need to survive.
Obviously being going home with a healthy little girl again is the best bit!
What could be improved
For long stay patients the children's ward can arrange a permit. There just aren't enough disabled spaces for a hospital this size and the car parking attendants have been instructed to be intolerant of disabled people parking in the main car park.