"First class and could not be bettered."

What I liked

I was in the chest pain clinic. My appointment was for 10.30am. I waited only a few moments before seeing the specialist nurse. I then moved from one member of staff to another in a smooth flow without any unnecessary waiting time. The whole thing was very professional and extremely impressive.

What could be improved

I think it is rather silly for the receptionist to use the words, 'will you point to your ethnicity?' why not Ethnic Background

Story from NHS Choices

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Response from Queen Marys Hospital (roehampton)

Thank you for taking the time to leave us some feedback on your appointment.

I have passed your comments on to the manager and staff of the Chest Pain Clinic, who always enjoy receiving comments from their patients. I will discuss your suggestion on how to improve the way we ask about Ethnic Background with the manager of the service.

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