"January 2012 Patients Meeting Ward B50 "

About: Mental Health services for Older People

(as a staff member),

Every six weeks the involvement team visit the patients meeting. Today the involvement team were supported by a trust governor member with extensive experience as a volunteer. Patients are really well supported to have their say and to share their experiences with others.

Hot topics for today included the menus, activities and what patients felt about the ward and staff.

One patient felt that there was not enough food of your choice available so depending on when you are served you may not get what you really want to eat.

Ward staff were present in the meeting to tell everyone that patients could pick an alternative from an extra choice menu available if ordered the day before.

Jake was attending the meeting as a student nurse on his first placement and commented on his impressions of B50.

'I love it, staff are brilliant, I feel really welcome, and patients have lots of activities to take part in, this has been a perfect place to start my placement'.

Other patients echoed Jake's comments, staff are nice, we have plenty to do, Diane is our activity co-ordinator and we requested a pamper day which is being organised. Everything works well on the ward. Josh, an agency staff member said

' I love it here and feel I have fitted in well even though I was nervous to start with.'

Another patient said ' I have been on the ward a fortnight and I know what staff are telling me to do is right and I keep on trying, I can't fault them they are so understanding'.

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Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust

I would like to take the opportunity to thank the Involvement Team for continuing their visits to our ward Patients Meetings; patients and staff enjoy the visits of professionals from different services in the trust, it helps us all to see the work that goes on ‘behind the scenes’ for our benefit.

The Involvement Team though have a very public face and we are pleased that they continue to give time to us here on B50 and support our ‘having a say’ and ‘sharing our experiences’, many of which appear on the patients opinion site for everyone to read.

As ward manager I like to promote and open and welcoming environment here on b50, where everyone feels comfortable to have their say, be it positive or negative. Communication in this context is most valuable to us as it hopefully is honest and gives us chance to redress problems. It gives us (and me) a warm glow when we get things right! So thanks to Josh, Jake and patients for their positive comments.

Thank you all for making use of the Involvement team and Patient Opinion.

Helen Forrester

Ward Manager B50

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