"Outstanding"

About: Bradford Royal Infirmary

What I liked

I am writing this on behalf of my 84 year old mother. On 2nd Jan she fell (at 11pm) and broke her hip - from arriving at A&E to being moved to seeing the orthapedic surgeon on Ward 23 took less than 2.5 hours - all the doctors, nurses and porters were magnificent with my mum (I was there throughout this process)

During her time on ward 23 (she was moved to Westwood Park yesterday) my mum could not speak highly enough of the care she received and how helpful the staff were - I visited at least 3 time a week and on every occasion the staff were incredibly helpful and it was obvious that my mum's care was paramount.

You hear too many horror stories about the NHS and not enough about the magnificent work that usually goes unreported - good news apparently doesn't sell newspapers - so I just wanted to take this opportunity to pass on my mums and my families thanks to everyone involved in her care - it has been outstanding.

What could be improved

Nothing - first class care throughout.

PS - Parkings a nightmare but that's not your fault!!!

Story from NHS Choices

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Responses

Response from Bradford Royal Infirmary

Hello, first of please accept my sincere apologies that you did not get a response at the time. This was due to a technical problem which means some posts were not appearing in our feed. We only became aware of this recently and are working with NHS Choices to put this right.

We do value all the feedback we get and take it seriously, and I am very sorry you have had this delay in hearing from us.

Thank you for the time and effort you put into sending us your feedback, and I am glad you had a good experience of care with us, which is what we want for all our patients. We do appreciate the difficulties parking causes and are working hard to do all we can to improve that, though there are limitations because of the location of BRI particularly.

Thank you for understanding.

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