"Very Good"

About: Watford General Hospital

What I liked

My daughter was rushed to A&E by ambulance as she had breathing difficulties. She has a chronic illness which means that being in a noisy hospital environment was always going to be very challenging for her and being in the "Resuss" section of the A&E department with its noisy monitors and bright lights was far from ideal. However, all the staff were absolutely lovely and did everything they could for her. Fortunately her condition was stabalised within a few hours and we were able to go home the same evening.

What could be improved

I would have welcomed a drinks machine. I guess there is probably one in the main A&E waiting area but as we were taken straight in by the ambulance staff, I never went there. Six hours is a long time without a cuppa. Also the toilets were a very long walk.

Story from NHS Choices

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Response from Watford General Hospital

Thanks ever so much for taking the time to add your comments to our NHS Choices page. We're glad to hear our staff did all they could to cater for your daughter's needs, and that she is now happy and stable back at home.

We have passed on your comments to our A&E management team and staff involved in your daughter's care, and will no doubt find these useful in looking on how we can continue to improve the patient and visitor experience.

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