"Exemplary care"

About: St Peter's Hospital (Chertsey)

What I liked

My husband was already in a very fragile state when he fell and added damaged ribs to his osteporosis-damaged spine. He fought hard to avoid the trip to A & E - the probable wait and inevitable manhandling. We were astonsihed at the tenderness and extreme delicacy of the care he received.

We were there all day, but whenever he had to be moved the staff bothered to round up four precious staff to do it. Result, no pain and no more damage.

Can't praise them enough, when they were already so busy, probaby with many more seriously sick and injured people.

What could be improved

Transport:

Wonderful ambulance and care on the inward trip. Very long wait for the one stretcher-bearing ambulance to return us home on discharge at the end of the day. I understand this problem is being addressed and mention it only to add weight to the argument for change.

Story from NHS Choices

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Responses

Response from St Peter's Hospital

We are very pleased to hear that your husband was well cared for during his time in our Emergency Department. Despite the pressures of working in a busy environment, our staff always endeavour to treat patients with kindness and dignity. We know that it can be difficult to organise transport for those patients who need assistance getting home, particularly at busy times when ambulance services are in demand, and we are trying to improve this facility.

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