"Pleasently surpirsed by the care I received after..."

About: Hillingdon Hospital

What I liked

Unfortunately I broke my ankle quite badly on new year morning, from the time I arrived in a&e to the time I got discharged 5 days later I was treated exceptionally well by all memebers of the hospital from my consultant, nurses and support staff. I was very pleasently surprised. My aftercare treatment also has been very good organsied, suupostive and succinct.

What could be improved

I was quite surprised at the cleaness of the ward floor, everywhere esle was clean on the ward toilets, bed lined changed regularly but the floor was quite dirty.

Story from NHS Choices

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Response from Hillingdon Hospital

Thank you so much for taking the time to share your feedback with us, it is always valuable to hear where we are performing well; by highlighting this to staff we can ensure we strive to maintain the high quality care you received. Positive comments are extremely motivational for staff; your feedback will be shared directly with the staff involved. With thanks.

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