"See above"

About: Leicester General Hospital

What I liked

The Receptions and the Car Park Attendant were both very pleasant and friendly.

What could be improved

On Saturday my husband & I travelled from Birmingham to the Hospital after picking a friend up from Birmingham Airport as her close relative had taken seriously ill and had been admitted. The time was 4pm.

After we had dropped her at the front door and parked we then went into Reception and asked where we could get a cup of tea whilst we waited for our friend.

I was astonished to be told that there wasn't anywhere open on the Hospital site that provided refreshment at that time. I truly couldn't believe that in this day and age that such a basic facility was not available. Our friend had flown in from another country, we had been travelling for several hours and the Management of the Hospital were obviously at home - quite rightly, it was the weekend - but as they were comfortable, Guests and Visitors to the Hospital had to expreience 3rd rate conditions. The Receptionist suggested to try 'the machine' around the corner but as she said this another visitor using the cash machine intervened and said that the machine wasn't working either and she agreed that it was a dreadful situation where no refreshments were available. Please do something about this awful, unfriendly, unprofessional and cold approach to your Visitors - please remember they are often in as much, if not more pain mentally and emotionally than a patient, and a basic cup of tea and, perhaps even food, does an awful lot for the heart and soul! Not too much to ask do you think?

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave a comment about your experience at the General Hospital. I'm sorry that your experience wasn't as good as it could have been.

There are hot and cold vending machines around the hospital site, so unfortunately the receptionist didn't give you the right answer - we will raise this with our receptionsit staff so that they are giving the correct information our in future.

On Saturday and Sundays our restaurant is currently open until 2.30pm. However that we are mindful that at the weekends people generally would prefer coffee shop facilities for longer so from mid March we will be extending our Costa Coffee Cafe opening hours until early evening. We hope that this will improve the experience for our visitors in the future.

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