"Not great, at all."
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
What could be improved
I am currently under investigation for a heart condition and recently fell ill with a chest infection. My doctor advised me that any shortness of breath and chest pain I was to go directly to A&E. Yesterday and today I did and after fainting at lunch I decided to go in.
When I arrived at reception I explained the situation the best I could. I was being asked a lot of questions and was passed on to a nurse who continued to quiz me. I felt like I couldn't explain myself because she didn't have time for my answer. Eventually I was able to explain about the heart condition and I was taken for an ECG. It was prompt and efficient.
What I didn't know was that nurse went back to the receptionist and (in front of my friend) loudly complained about how I had only just told her about the heart condition and why do people leave the important information until last.. its stupid. Well if I had chance to talk I would have told her sooner.
The doctor was very good, agreed that my chest was not good. I waited about an hour to receive treatment. When the nurse came he didn't explain, handed me the mask and said 'put that over your head', turned on the oxygen and walked out the room.
When it was done I was seen by another nurse who said I could leave but did not give me my prescriptions. I queried and she went to find the doctor. Whilst I was waiting again another nurse came in and said 'The doctor said you could leave...?'. Excuse me, but I wasn't sat here for the fun of it!
The staff don't hold high opinions of each other either.. 'they are getting on my nerves' was my personal favourite from one nurse.
I appreciate they are busy but the way I was spoken to and about, behind my back was not acceptable or professional. I had a legitimate reason for being there and they made me feel like a time-waster.