"It was like staying in 5* hotel"

About: Basildon University Hospital

What I liked

Everything about the Cardiology care, from the wards to the building and most importantly the staff. The staff in Colne Ward were just wonderful as too were the staff in Chelmer Ward and I have nothing but praise for them.

What could be improved

Reception staff were unfriendly and should be trained to welcome patients a little friendlier as they are the first people we meet and could help relax people a little more.

A bigger shelf in the bathrooms to put washing bits on.

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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