"Excellent surgical team let down badly by some..."
About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
Posted by Andrew Steven
What I liked
The surgical team and staff involved in my operation were excellent on all counts. The staff in AE were excellent and so were the anaesthetics team. The ward staff on the assessment ward were fantastic and really comforting and kept me informed at regular times.
What could be improved
Sadly some of the staff on ward let the Hospital down badly. They were lazy and treated people with lack of respect and dignity. This was my first time in hospital and I was horrified by what I witnessed on this ward. I had a accident and could not clean my self the nurse throw a box of wet wipes at me and said "your have get used to it" clean your self up. I witnessed elderly people full toilet after being left alone. Food left for people to eat on tray when they could not feed their self. Urine left on bathroom floor for long periods, patients walking into it without slippers.
This was my first time in Hospital and some of staff were wonderful and worked in a extremely professional manner. They were let down badly by some of their colleagues. Unfortunately I left this Hospital not with admiration but with distress at what id witnessed by some staff.