"Would go elsewhere if possible"

About: North Manchester General Hospital

What I liked

I was provided with a private room.

What could be improved

Extremely poor communication, lack of accurate information.

Anything else?

Upon attending to the hospital I went to the anti natal unit, where I was taken to a private room which was nice. However once there I had to wait for over 4 hours before anyone would see me. At no point did any body come to talk to me, or let me know that there would be a delay, or why I was even being made to wait. I did not feel valued as a patient. In the end my partner had to go and enquire as to when I would be seen by someone; he was just told "soon". Shortly after another couple had to go and complain as they were being ignored as well. The entire time the nurses were just sitting at the reception chatting.

Story from NHS Choices

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Responses

Response from North Manchester General Hospital

Thank you for leaving feedback regarding your recent admission and we are sorry that you felt your care was delayed without being provided with an explanation from the nursing staff. We have forwarded your comments on to the manager of the anti natal unit for their attention.

Many thanks once again.