"Excellent. Very friendly atmosphere! Extremely..."

About: Russells Hall Hospital

What I liked

Being able to find lots of empty carparking spaces, and not having to queue for a vacant space! As soon as I entered the reception area, a volunteer came up to me and asked if he could help me. He gave me very clear instructions where I needed to go, so I found the right dept. easily and quickly!!

The reception staff in outpatients were extremely helpful and polite. Even offering me a free chocolate. Again given clear directions on where to go next.

The waiting area for cardiology was clean and bright. Lots of staff milling about, and all very happy to answer any queries.

I have no complaints at all. Everyone that I spoke to or came in to contact with were all very happy bright and cheerful. I was a bit nervous and they all put me at my ease. Explaining everything that they did, and what would happen in my next appt.

What could be improved

Nothing really. But if I was being really picky, I'd suggest a few magazines in the waiting area!! But saying that, next time I will know to take something to read while I'm waiting.

Anything else?

I read a few of these reviews yesterday before my visit. Which prompted me to write my own. If anyone out there is coming to this hospital as a patient, don't be worried. I found it a very good experience. Every member of staff from cleaner all the way up to consultant were fantastic. Extremely helpful, friendly and very professional. I couldn't fault them at all.

I'd rate this hospital as excellent.

Thankyou to everyone involved in my visit for making me feel welcome!!

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Responses

Response from Russells Hall Hospital

Thank you for your feedback about your visit to our Cardiology department. We are so pleased to hear about your positive experience and we will be more than happy to pass your comments onto the staff who will be delighted to hear what you have said. We do strive to give the very best care to our patients to ensure their experience of our hospital is the best it can be.

It’s interesting that you mention magazines in waiting areas. We are looking into having them available for patients to read while waiting for their appointment.

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Response from The Dudley Group of Hospitals NHS Foundation Trust We are preparing to make a change

Thank you for your feedback about your visit to our Cardiology department. We are so pleased to hear about your positive experience and we will be more than happy to pass your comments onto the staff who will be delighted to hear what you have said. We do strive to give the very best care to our patients to ensure their experience of our hospital is the best it can be.

It’s interesting that you mention magazines in waiting areas. We are looking into having them available for patients to read while waiting for their appointment.