"professional and caring"

About: Leicester Royal Infirmary

What I liked

i attended A & E with a suspected neck injury and was suitably and thoroughly immobilized while this was investigated using both xray and later scans also , great care was taken when i had to be moved for any reason

What could be improved

my only issue was that once i was waiting to be moved to other areas and scan results were being checked etc i was taken out of the cubicle and put in the middle of the majors dept. being strapped down and able only to see the ceiling meant that i was aware of people going around me all the time but was unable to move or see, this i found quite frightening . thankfully it turned out to be a minor stretched nerve and i was very grateful that such precautions had been taken . i spent the rest of the night in EDU and was treated very well . my only 'complaint' would be that although i understood the pressure for cubicles a great deal of anxiety could have been avoided by leaving me somewhere quieter

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Response from Leicester Royal Infirmary

Thank you for your feedback about your experience. I've passed this on to the lead doctor and nurse in the Emergency Department so that they can discuss with staff how they might better handle patients like yourself in future.

Best wishes for a speedy recovery

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