"Great supportive team in C4 ward and 1 exceptional..."

About: Royal Bolton Hospital

What I liked

I would like to commend a member of staff at Bolton Hospital. We had an appointment with this young lady on Saturday 3rd December to discuss the progress and future plans for my mother who has suffered a stroke.

We found this staff menber extremely polite, kind, understanding and thoroughly professional. She explained everything concisely and was willing to listen to and answer all our questions and concerns.

At the end of our 20-25 minute discussion she said she would return to the ward with us and explain our discussions with my mum. This she did in such a warm, caring and charming way and my mum was immediately at ease with her.

She is a true professional a real creidt to the uniform...I am sure people contact you regularly to complain about the service they receive so I would like to mention and commend her as a real caring person and a great advert for the NHS

Your sincerely

Len Finlay

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Responses

Response from Royal Bolton Hospital

Thank you for taking the time to give your feedback regarding your recent treatment at the Royal Bolton Hospital. We are pleased that your experience was a positive on, and your comments will be passed on to the appropiate staff.

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